FAQ

You can book directly from each tour’s page using the online booking widget, choosing a date and number of travelers. If you’d rather deal with a real person, message us on WhatsApp at +56 9 3456 7796 and we’ll arrange your spot with you.

We recommend booking at least 48 hours in advance, especially in high season and on weekends, when spots sell out quickly. If your trip is last-minute, message us on WhatsApp at +56 9 3456 7796 and we’ll check same-day availability.

Once you complete an online booking, you’ll receive a confirmation email with the tour details, date and meeting point. If you booked via WhatsApp, we confirm through the same channel. If you don’t receive the confirmation, check your spam folder or message us at +56 9 3456 7796.

With over ten years of experience, Santiago Tours Ltda., RUT 76272839-7, is the company responsible for operating the tour in every respect, and the one that guarantees the service runs properly and safely.

You can pay online with a credit or debit card through our secure booking platform. If you’d rather pay by bank transfer, message us on WhatsApp at +56 9 3456 7796 and we’ll walk you through it.

Prices for our day tours are in Chilean pesos (CLP), per person. If you’re unsure what that comes to in your own currency, message us on WhatsApp at +56 9 3456 7796 and we’ll help you work it out.

Yes, an online booking is paid in full at the time of booking, which secures your spot. There are no extra charges on tour day, other than what each tour lists as not included (lunch, for example).

Tour prices may go up or down over time. However it may vary in the future, that change will never affect, under any circumstances, the price a customer already paid once the service has been paid for through the online booking system.

Free cancellation up to 48 hours before the service starts. No cancellations or refunds are accepted after that. A booking can be cancelled with no penalty up to five days after it was made. If you booked within five days of the service’s start date, it can only be cancelled up to 48 hours before the service begins.

If a service is cancelled for reasons not covered by the cancellation policy, Santiago Tours Ltda. will not refund that service’s booking deposit.

We pick up passengers at hotels and accommodations in downtown Santiago and Providencia; the exact point and time are arranged once your booking is confirmed. If your accommodation is outside that area, we’ll agree on a convenient, easy-to-reach meeting point with you.

Bring layered clothing, comfortable shoes, sunscreen, water and your ID. On mountain tours, add an extra layer (temperatures in the Andes drop even in summer).

All of our tours run in Spanish. We also offer English and Portuguese guiding depending on availability (ask us when you book to make sure you get the language you need).

For all purposes, anyone under twelve (12) years old is considered a child. In every case, minors under 18 must always be accompanied by an adult, or this must be noted in advance in the booking’s comments field so that, with their parents’ or guardians’ permission, the guide can take responsibility for supervising them.

For safety and logistics reasons, not every tour allows animals to come along. Either way, this needs to be noted when you make your booking.